My Book Live devices shows the file structure in which the lost data was stored originally
As per the cases reported on the company’s support assembly, initially reported by Bleeping Computer, most impacted My Book Live devices were continuing to show the file structure in which the lost data was stored originally. Some users said that their devices appear to have been factory reset, while others stated that they received a page requesting an owner password that they don’t know.
Western Digital told Gadgets 360 in an official response over email that the incident was under active investigation.
“We do not have any indications of a violation or compromise of Western Digital cloud services or systems,” the company said. “We have determined that some My Book Live devices have been compromised by a threat actor. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. The My Book Live device received its final firmware update in 2015. At this time, we are recommending that customers disconnect their My Book Live devices from the Internet to protect their data on the device.”
Western Digital responded to user complaints on its support assembly and said it had determined that some My Book Live devices were being compromised by malicious software. “In some cases, this compromise has led to a factory reset that appears to ease all data on the device,” the San Jose, California-based company said. It is, however, unclear whether the company is also working on providing any data recovery services to the affected users as the issue has led to sudden loss of their precious digital assets.