WD My Book Live Users Losing Data Stored, Western Digital Advises to Unplug Devices From the Internet Western Digital said that some My Book Live devices have been compromised by a threat actor

The data of every WD My Book Live users all around the world were suddenly lost. Unplug the device from the Internet was a good idea given by Western Digital. WD My Book Live and My Book Duo both are impacted by the issue.

The data which was stored on the network-attached storage (NAS) drive was lost completely all of a sudden. This problem was faced very unexpectedly by every WD My Book Live users living around the world. Western Digital has acknowledged the issue and is recommending users. The only way to get rid of this problem was to disconnect their My Book Live devices from the Internet. It prevent any issues until further notice. The company is also investigating the compromises that have resulted in the complete wipe of all data on the devices, without giving any prior notifications to the users. The issue has striked both WD My Book Live and My Book Duo.

Some users initially reported on Western Digital’s support forum that they suddenly lost all their data stored on the WD My Book Live devices. “I have a WD mybook live connected to my home LAN and worked fine for years,” one of the affected users who started a thread on the company’s forum wrote. “I have just found that somehow all the data on it is gone today, while the directories seems there but empty.”

They were not only the one who faced this miserable issue. Other My Book Live users responded by saying that they also faced similar sudden data loss after the issue went viral through online.

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Leak of stored data

This compromise has led to a factory reset that appears to ease all data on the device.

It also advised users to unplug their My Book Live from the Internet to protect their data on the device while its engineers are investigating the root cause of the issue.

Some users said that their devices appear to have been factory reset. Others stated that they received a page requesting an owner password that they don’t know.

Western Digital told Gadgets 360 in an official response over email that the incident was under active investigation.

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“We do not have any indications of a violation or compromise of Western Digital cloud services or systems,” the company said. “We have determined that some My Book Live devices have been compromised by a threat actor. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. The My Book Live device received its final firmware update in 2015.

It had storage capacity ranging between 1–3TB. It received an update in 2012 with the launch of WD My Book Live Duo. Included two drives to offer up to 6TB of storage.

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